Terms and Conditions

Social Media Guidelines

Ladies Who Latte Facebook set up.

Ladies Who Latte is an ever growing organisation and it grows from strength to strength through the unity of it’s ladies. This is why it is important for the organisation as a whole to be visually represented as one. We very much appreciate that our leaders volunteer their time in those roles and we are very much aware that Ladies Who Latte would not have gotten this far without that hard work and dedication.
Unfortunately there has been the occasion when less than desirable behaviour has lead to much upset among our ladies and that has lead us to realise that there needs to be a slightly more formal approach to our format and visual presentation.

Why should we have Social Media House Rules? [found to the right of this page]

Because: Imagine that Facebook/Twitter is like a playground, where your brand can regularly connect with people and build strong relationships. As you know not everyone plays fair, and each Fan Page has its bullies posting negative or abusive comments; that’s why it’s crucial to publish ‘House Rules’ that will clearly state the purpose of your Facebook Page and identify inappropriate content that can (and probably should) be removed. When fans post discriminatory comments or posts, Facebook’s of­ficial terms of use will always have the last word. As an Admin, you can encourage a healthier community with guidelines.

Conditions of Privacy

Contact details provided by site visitors will be used by Ladies Who Latte for business purposes and the mailing purposes that the user has signed up to. They will only be shared with those working on behalf of Ladies Who Latte to provide a consistent-high level of customer service. They will not be shared with anyone else for any other reason.

User Conduct

Your use of the email accounts, website and software is subject to all applicable local, state, national and international laws and regulations.

You agree:

  1. not to use the email accounts, website and software for illegal purposes
  2. to use email accounts, the website and software on computers which are under your control
  3. upon notice to user, Ladies Who Latte may, at it’s reasonable discretion, take any reasonable action deemed necessary, if Ladies Who Latte reasonably believes a User’s conduct fails to conform with these terms and conditions or may create liability for Ladies Who Latte, its partners, its suppliers, or other users.
  4. not to use the email accounts, website or software for advertising purposes, other than purchased advertising space on the Ladies Who Latte website. Our email accounts, websites and software are provided to aid networking and connections for Ladies in business. They are not platforms for individuals or companies to blanket advertise or sell their own products. Your selling should be carried out at meetings in person.

You agree not to:

  1. use or otherwise copy, or provide (whether or not for a fee) to a person or entity that is not an authorised user of the email accounts, website and software any directory of Ladies Who Latte users or other user or usage information or any portion thereof;
  2. except as expressly permitted by the Agreement and save to the extent and in the circumstances expressly required to be permitted by law, to rent, lease, sub-license, loan, copy, modify, adapt, merge, translate, reverse engineer, de-compile, disassemble or create derivative works based on the whole or any part of the Software or its associated documentation or use, reproduce or deal in the Software or any part of it in any way.
  3. conditions of agreement for I-ntarsia software A full ‘End User Agreement’ will be made available before comencement of work. This agreement must be entered into for use of the I-ntarsia software. The agreement will include but not be limited to the following:

The Organisation Logo and Brand

We provide organisation logos in various formats and ask that you work with us in order to maintain our unity. There is a customised logo to fit your Facebook page.

The format for group names is ‘Wokingham Ladies Who Latte’ for example. (The location name followed by the organisation name. If a Group starts off servicing two or more towns or areas, it still only meets in one location and therefore that should be the group name. The main reason for this is to ensure that areas are not hogged by one group when there is the potential for neighbouring groups to exist.

The main organisation logo should not be changed, adapted, added to or distorted in any way. The brand is ‘Ladies Who Latte’ and the group name is the location at which it is available.

Good Conduct

The logo and brand identity must only be used in the interest of Ladies Who Latte. The logo and name must not be copied or adapted for use outside of Ladies Who Latte activities or events. You must not start up new groups that are unattached to Ladies Who Latte in the immediate vacinity, time or date of an existing Ladies Who Latte meeting.

When you become a Ladies Who Latte Leader you agree not to copy the Ladies Who Latte brand, not to set up in direct competition with our groups and not to ‘poach’ our ladies. We believe in free will and if you do break away and set up on your own in a legitimate and decent manner then we will support you in your venture.

Software Ownership

I-Next Limited retains all rights to the Software. All graphics, logos, software marks, and trade names, including third-party names, product names, and brand names (collectively, the “Marks”) used on the Reseller’s or I-Next Limited websites (the ‘Sites”) and within the Software are the trademarks of I-Next Limited, the Reseller or their respective applicable third-party licensors. You are prohibited from using any Marks without the prior written permission of the owner of the Marks. All content on the Sites is protected by copyright and you are prohibited from creating derivative works of, transmitting, reproducing, distributing, publicly displaying, modifying or using any of the content of the Sites or Software without I-Next Limited’s specific, prior written consent.

User Content

In the process of using the email accounts, website and software, you represent and warrant that for the data you load: (i) you are the owner or licensee of any and all User Content; (ii) you, and not Ladies Who Latte, are solely responsible for the User Content that you load; and (iii) you acknowledge and agree that Ladies Who Latte do not monitor User Content, nor guarantee the accuracy, integrity, security or quality of such User Content. You will not load User Content that: (i) infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; (ii) breaches any law, statute, ordinance or regulation (including without limitation the laws and regulations governing export control, unfair competition, antidiscrimination or false advertising); (iii) is trade libellous; (iv) contains any viruses, Trojan horses, worms, time bombs or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information. Under no circumstances will Ladies Who Latte or innov8 graphic design be liable for any User Content.

Content Ownership

It is the users responsibility to assure that it’s website or email are not used for illeagal, untoward or inappropriate uses and that the content is acceptable for public viewing.

Ownership of email accounts and mailing lists collated under the identity of Ladies Who Latte belongs to Ladies Who Latte.

Ownership of the idea and concept remains with Sharon Connolly.

Ownership of the design remains with innov8 graphic design. innov8 graphic design retains the right to use it’s own designs for promotional purposes including as part of a portfolio and on the website.

Security

You agree to immediately notify Ladies Who Latte of any unauthorised use of the email accounts, website and software or any other known breach of security.

Social Media House Rules

Facebook

1. Visuals - The cover photo of your Facebook page should be timely and relevant. You may choose to have group photos of your meetings and members networking or photos of your leaders so you are easily recognised. You could even use this area to feature particular members for their networking successes. You can update this as often as you see fit, but we ask that this space is not used to recreate, add to, reform or bastardise the organisation logo in any way.

The cover photo of your Facebook Group can be updated by sending the image you would like to us via email so we can put consisten branding as a banner at the bottom and upload it for you. The lack of a separate logo (as is on the Facebook Pages) makes this even more necessary.

Historically we always set up Facebook Pages over Groups to keep them as open and accessible as possible, however it has been pointed out that functionally a Facebook Group is better for our leaders so they can monitor who has recieved their messages and who has not. As we listen very carefully to our Latte Leaders we now set new groups up with a Public Group to get the best of both worlds.

2. Facebook Mission Statement - This should be present in your ‘about’ tab of your Facebook page/group
For Ladies Who Latte the purpose of having Group Facebook pages is to ...
The purpose of this Facebook page is to connect, support and motivate our ladies in a positive and constructive way. Networking face to face is a truly beneficial way of supporting each other in business and our personal lives. We believe that communicating with each other online as well simply improves the lines of communication and bridges the gap in between physical meetings.
To promote a positive experience for our page users, we reserve the right to take down any material deemed inappropriate by the Ladies Who Latte team. Examples of which are, but not limited to, vulgar language, disturbing photos, angry or aggressive behaviour toward other users or our leaders, and posting anything in violation of any intellectual property right of another.
If someone persists in offensive behaviour or continually violates any of our house rules, we may block that person from further participation. So please, just remember to respect one another and if you wouldn’t want your mother to read it, then it’s probably not a good idea to post it!]

3. Keep Your Facebook Page Spam-Free
Some Facebook users may not be contributing beneficially to your page, for example: when they are posting content like “Watch my new video” or “Like my Gardening Page”. If they keep doing that often, you should remove their random and irrelevant content, which is pointlessly taking up space.
As a Group Leader and Facebook Admin you should be aware of what is being posted on your page and remove inappropriate, heavy sales or irrelevant content for the benefit of those users who do use the page for it’s intended purpose.
The activity panel is one easy way to mange what is posted on your page. You can set the filters to allow you a look at what is being posted before it goes public on your page. If all is well then it gets the thumbs up and with one click you make it live. This does mean though that you need to be on the ball for checking it so that valued and timely content is not published too late to be of benefit.

4. Accept Negative Feedback
Deleting posts is definitely not an advised social network practice, but there are exceptions as to when it’s acceptable. The posts sent to your wall will not always be positive and flattering. You will always get frustrated with people expressing their dissatisfaction with your methods or setup, and you should be ready to address their problems and answer their questions as a Group Leader in a positive and constructive way. Don’t remove the conversations that are uncomfortable or embarrassing. You will always come out looking better if you can manage a problem rather than hide it. You are business women yourselves, so you know how to mediate difficult customers and where possible it can sometimes open our minds to a new perspective even if the way they have gone about communicating it isn’t that desirable!
But, the ones that cross the line by using inappropriate or offensive language that can trigger fights with other users should be removed (grudgingly, but appropriately). Ladies Who Latte as an organisation will not tolerate such behaviour.

5. Protect Your Users and Remove Inappropriate Behaviour
Protect the most valuable asset of your Facebook Page – your users. The following are some of the most commonly addressed things in community guidelines and things Ladies Who Latte feel are justified in the removal of:
Offensive or violent language
Hateful or discriminatory comments regarding race, ethnicity, religion, gender, disability, sexual orientation or political beliefs
Links or comments containing sexually explicit content material
Violations of copyright or intellectual property rights
Spam, link baiting or files containing viruses that could damage the operation of other people’s computers or mobile devices
Attacks on specific groups or any comments meant to harass, threaten or abuse an individual
Commercial solicitations or the promotion of a competitor

6. Self Promotion and Advertising
When it comes to people promoting themselves or directly advertising their businesses we feel that this has an overall negative and pushy presence on the page and is the surest way to alienate our ladies from visiting, following or liking the pages.
There is a model in practise at the moment that is proving a success and that is to set a designated day in the month – e.g. First Friday - when everyone is allowed to put one advert for their business on the Group Facebook page for all to see. We should be helping our companies and feel this is a good discipline. This allows our ladies to have their day – but also protects them from gratuitous spamming - so for the rest of the time direct advertising will be deleted.
We ask for our leaders to use their discretion as to what level of advertising they permit on the page but most importantly that they are consistent with it’s enforcement so if your ladies feel that it is not appropriate at all then no one should be able to.
We as an organisation feel this is a healthy approach to supporting our businesses without flooding the platform with unwanted advertisements.
As Ladies Who Latte is all about accessible networking - in the form of FREE meetings -we also naturally believe that other networking groups and organisations should be our allies - not our enemies, however, if you feel that your pages or ladies are being targeted purely in order to gain ‘members’ to other networking organisations then we would class that as inappropriate and urge you to deal with it as you would gratuitous spamming.

Twitter

As a Latte Leader assets for creating twitter backgrounds and logos are made available for you to download on the Leaders Group within Facebook, so should you want to set up a Twitter page for your group we ask that you follow the above rules for set up and conduct, however, we do not expect you to do this if you do not want to. After all Social Media accounts are like pets and they all need feeding! so we would not ask this additional time of you. You will notice that all the offically set up Ladies Who Latte Facebook Groups and Pages are all named with the location first followed by the organisation name eg; 'DoverLadiesWhoLatte' We ask that you stick with this naming convention whenever possible to keep with that all important brand consistency.